What's the difference between getting massage at Focused Care Therapeutic Massage vs. any other spa or place in Pennsylvania that offers massage? A LOT. We are specialists with PASSION to work with people who may not always feel comfortable getting a massage. We invest time and energy in continued education for pain relief and discomfort from common chronic conditions as well as pediatrics, elderly, medical and special needs.
What is your cancellation/rescheduling policy? Your appointment time has been reserved for you and nobody else. It is common courtesy, and in your agreement when you sign your intake form, to give no less than 24 hours notice for cancellations or rescheduling. Though we may make exceptions on a case-by-case basis, cancellations/rescheduling for any reason, within 24 hours of your appointment, are subject to a $35 cancellation fee, or 50% of the full cost of your session, whichever is greater. If we can re-book your vacancy with another client, you will not be charged at all. Cancellations/rescheduling with less than 2 hours notice are treated the same as no-shows (missed appointments with no notice), and are charged at the full session rate, unless by some miracle we can fill your vacancy last-minute with another client. Please double check your calendar and set adequate reminders!
What if I'm running late for my appointment? We ask all clients to ALWAYS plan on arriving 5-10 mins early for any massage session. Unlike the average doctor's office, we actually run on time! If you are late, we will get you on the massage table quickly, and you will get whatever time remains of the session you are paying for. Just communicate with us if you are going to be late, and we'll see what we can do, but please understand that we don't usually have wiggle room in our schedule. If you are so late that you have to cancel, see policy above for no-shows. (If you are early, and your therapist ends up taking you back a few minutes late, you'll still get the full time you booked and it's up to the therapist to make up time in her schedule.)
What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment.
Do you take walk-ins? No. But we sometimes have same-day/last-minute appointments. Please call/text first, or book online. Appointment is required.
Do you accept insurance? No, but you can also use a HSA or Flex-spending debit card with a major credit card logo to pay for your sessions. Contact us for details!